Service Engineer II

Sherman and Reilly Inc•Chattanooga, TN

14h

About The Position

The Service Engineer II is an experienced, hands-on engineer supporting Sherman + Reilly’s Rental and Service team and reporting to the Engineering Manager (Sustaining). The role connects equipment performance in the field with product design by diagnosing issues, identifying root causes, and driving design improvements. The engineer works at customer sites alongside rental and service technicians, then applies field observations to lasting product improvements at the Chattanooga, Tennessee facility. The position collaborates with Rental and Service, Product Management, Engineering, Manufacturing, Quality, and Supply Chain. It requires short-notice and regular travel, prompt troubleshooting, innovative problem-solving, and effective collaboration across disciplines. Sherman + Reilly, established in 1927 and part of Quanta Services, manufactures transmission and distribution line-stringing equipment for the electric utility industry. Its products include pullers, bullwheel tensioners, puller-tensioners, pilot line winders, underground pullers, reel trailers, reel stands, and stringing blocks. The role combines customer-site field work with office-based engineering and hands-on work in shop and manufacturing areas. Travel may involve remote locations and overnight stays. Work may include outdoor conditions in varied weather, extended standing, climbing on and off equipment, use of hand tools and diagnostic equipment, and occasional lifting up to 50 pounds. Required PPE and job-site safety procedures must be followed.

Requirements

At least 5 years of experience in field service engineering, sustaining engineering, or equipment support roles in heavy manufacturing, industrial equipment, mobile equipment, or related industries.
Strong background in troubleshooting complex equipment using a methodical, data-driven approach.
Working knowledge of hydraulic, electrical, and mechanical systems, including ability to read hydraulic and electrical schematics and engineering drawings.
Experience with root cause analysis and corrective action processes.
Experience using CAD software to create and revise 3D models and engineering drawings.
Desire and ability to grow technical depth in hydraulic, electrical, and mechanical design.
Strong communication skills and ability to work effectively with technicians, operators, customers, and engineers.
Valid driver’s license and willingness to travel regularly to customer job sites.
Comfort working outdoors in varied weather, standing for extended periods, climbing on and off equipment, using common hand tools and diagnostic equipment, occasionally lifting up to 50 pounds, and following PPE and job-site safety requirements.

Nice To Haves

Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology, or a related engineering discipline.
Hands-on experience as a mechanic, service technician, or in another troubleshooting role involving heavy equipment, diesel, military, agricultural, or similar work.
Experience with mobile hydraulic equipment, including pumps, motors, valves, and control systems.
Experience with machine electrical systems, including 12/24V DC wiring, sensors, and electronic controls.
Experience with utility equipment such as pullers, tensioners, and reel trailers.
Familiarity with fabricated weldments and structural systems.
Training in structured problem-solving methods such as 8D or Six Sigma.

Responsibilities

Serve as the primary engineering resource for the Rental and Service team, providing technical support for the rental fleet and customer-owned equipment.
Visit customer job sites to diagnose equipment issues, support repairs, and observe equipment in operation.
Troubleshoot hydraulic, electrical, and mechanical systems using schematics, drawings, diagnostic tools, and hands-on investigation.
Lead root cause analysis of field failures and recurring issues using structured methods such as 5 Whys, fishbone diagrams, and 8D.
Translate field findings into design improvements, including 3D models, drawing updates, calculations, and engineering change documentation.
Track field issues and failure trends, and prioritize corrective actions according to safety, customer impact, and frequency.
Gather and document Voice of the Customer feedback from operators, technicians, and customers, and share it with Product Management and Engineering.
Develop and improve service documentation, including troubleshooting guides, service bulletins, and repair procedures.
Work with Manufacturing, Quality, and Supply Chain to implement corrective actions in production and across the fleet.
Validate fixes through testing and field follow-up to confirm issues are resolved.
Travel regularly, including on short notice, to customer job sites.