Service Engineer II

Mitsubishi Electric US • Los Angeles, CA

2d

About The Position

MEUS-IAD is seeking a Service Engineer in the Los Angeles, California area. Under moderate supervision, the Service Engineer provides intermediate technical service and support to Machine Tool Builders (MTBs), dealers, and end users through on-site service and high-volume call center support. The role uses knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics to resolve customer issues and maintain equipment uptime. It also supports in-house diagnostic systems and promotes Mitsubishi products and value-added services.

The position requires up to 80% travel based on customer demand, primarily within the assigned region. There are no supervisory or managerial responsibilities. The stated pay range at commencement is $30.77 to $42.31 per hour; actual base pay may vary based on individualized factors. Additional compensation may include commissions, incentive compensation, and discretionary awards. Benefits may include medical, financial, and other benefits, including 401(k) eligibility and paid time off such as vacation, sick time, and parental leave; details depend on the position offered.

Employment is at will. The company requires verification of identity and U.S. work eligibility upon hire and states that it is an equal employment opportunity employer.

Requirements

• Bachelor of Science in Electrical Engineering Technology or equivalent, or related experience.
• At least 3 years of field service experience in industrial automation.
• Valid driver's license with an acceptable driving record.
• Knowledge of and experience using electrical and mechanical tools for machine repair.
• Hands-on experience with voltmeters, oscilloscopes, and other test and measuring equipment.
• Ability to read and understand technical documentation, including schematics, logic, and procedures.
• Computer proficiency, including Microsoft Outlook, Word, and Excel.
• Experience working in a customer-focused, team-oriented environment.

Nice To Haves

• Experience with Computerized Numeric Control (CNC) products.
• Experience with robots and how they operate.
• Experience with factory automation.
• Additional field service experience.
• Experience with AC and DC motion controllers and programmable logic controllers (PLCs).

Responsibilities

• Provide technical service and support to Machine Tool Builders, dealers, and end users.
• Provide on-site service at customer facilities using knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
• Support customer requests as an agent in the high-volume call center, meeting department goals for time to answer and total log-in time.
• Provide call center support by phone, email, text, chat, and other channels.
• Enter technical claims, service activity, follow-ups, opportunities, and other customer inquiries into the database while maintaining data integrity.
• Maintain accurate daily event details to support utilization goals.
• Diagnose equipment breakdowns to maintain customer uptime.
• Install MEUS-IAD components, software, and solutions; program, calibrate, tune, rebuild, and maintain customer equipment in the field.
• Support in-house diagnostic systems, including simulators, programming systems, and tools.
• Present and sell value-added services, including CloudCNC, extended warranties, optional functions, machine tuning, control and system upgrades, and training.
• Promote Mitsubishi products and support key initiatives to achieve strategic imperatives.
• Determine, order, and replace parts as needed; maintain van stock inventory and follow up on and create returns for defective and unused parts.
• Participate in company training programs and pass exams at satisfactory levels.
• Create and update technical documentation.
• Provide feedback and identify areas for design improvement to Technical Support Engineers.
• Participate in and complete company surveys.
• Provide management with feedback on newly identified issues.
• Follow up on completed service calls to gauge customer satisfaction.
• Enter customer praise and complaints into the current database.
• Coordinate with Senior Engineers and follow their instructions and support advice.
• Perform other duties as assigned.

Benefits

• Medical, financial, and other benefits, depending on the position offered.
• 401(k) eligibility.
• Paid time off benefits, such as vacation and sick time.
• Parental leave.
• Potential commissions based on individual performance and/or sales metrics, incentive compensation, and discretionary awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level