Service Engineer II

Mitsubishi Electric US • Lafayette, LA

2d

About The Position

MEUS-IAD is seeking a Service Engineer located in the Lafayette, Louisiana area. Under moderate supervision, this role provides intermediate technical service and support to Machine Tool Builders (MTBs), dealers, and end-users through on-site service and call center support. The position diagnoses and repairs industrial machinery and automated systems, installs components and software, supports customer uptime, and promotes value-added services and Mitsubishi products. The role requires up to 80% travel based on customer demand, primarily within the assigned region. There are no supervisory or managerial responsibilities.

Requirements

• Bachelor’s degree in Electrical Engineering Technology or equivalent, or related experience.
• At least 3 years of field service experience in industrial automation.
• Valid driver’s license with an acceptable driving record.
• Knowledge of and experience using electrical and mechanical tools for machine repair.
• Hands-on experience using voltmeters, oscilloscopes, and other test and measuring equipment.
• Ability to read and understand technical documentation, including schematics, logic, and procedures.
• Computer proficiency, including Microsoft Outlook, Word, and Excel.
• Experience working in a customer-focused, team-oriented environment.

Nice To Haves

• Experience with Computerized Numeric Control (CNC) products.
• Experience with robots and how they operate.
• Experience with factory automation.
• Additional field service experience.
• Experience with AC and DC motion controllers and programmable logic controllers (PLCs).

Responsibilities

• Provide technical service and support to MTBs, dealers, and end-users.
• Perform on-site customer service using knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
• Support the high-volume call center as an agent, meeting department goals for time to answer and total login time.
• Provide call center support by phone, email, text, chat, and other channels.
• Record technical claims, service activity, follow-ups, opportunities, and other customer inquiries in the database while maintaining data integrity.
• Maintain accurate daily activity details to support utilization goals.
• Diagnose equipment breakdowns involving machinery and automated systems to help maintain customer uptime.
• Install MEUS-IAD components, software, and solutions; program, calibrate, tune, rebuild, and maintain customer equipment in the field.
• Support in-house diagnostic systems, including simulators, programming systems, and tools.
• Present and sell value-added services, including CloudCNC, extended warranties, optional functions, machine tuning, control/system upgrades, and training.
• Promote Mitsubishi products and support key initiatives and strategic imperatives.
• Determine, order, and replace parts; maintain van stock inventory; and follow up on and create returns for defective and unused parts.
• Participate in company training programs and pass examinations at satisfactory levels.
• Create and update technical documentation.
• Provide Technical Support Engineers with feedback and identify areas for design improvement.
• Complete company surveys and provide management with feedback about newly identified issues.
• Follow up on completed service calls to gauge customer satisfaction and enter praise and complaints into the current database.
• Coordinate with Senior Engineers and follow their instructions and support advice.
• Perform other duties as assigned.

Benefits

• 401(k) eligibility
• Vacation time
• Sick time
• Parental leave
• Medical, financial, and/or other benefits, dependent on the position offered
• Potential commissions based on individual performance and/or sales metrics, incentive compensation, and discretionary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level