Service Engineer I IS - Hybrid

Providence • Irvine, CA

1d • Hybrid

About The Position

The Service Engineer I role is responsible for executing, testing, and validating enterprise-level hardware systems, devices, and peripherals in clinical, professional, and engineering environments. Candidates should have hands-on experience with computer hardware components and a solid technical foundation to ensure systems perform reliably and remain compatible across different settings. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below. California: Irvine

Requirements

• Practical experience with hardware components.
• Strong technical skills.
• Proficiency with BIOS and firmware updates.
• Familiarity with USB, Thunderbolt, Bluetooth, and video connections.
• Experience with device drivers and Windows troubleshooting tools.
• Basic understanding of hardware, software, networking, and wireless technologies.
• Strong troubleshooting skills across technical domains.
• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience.
• 1 or more years of related experience executing, testing, and validating enterprise-level hardware systems, devices, and peripherals.
• Some experience in automation, specifically related to deployment, recovery, or other manual processes.

Nice To Haves

• Experience or familiarity with device management platforms.
• Experience or familiarity with identity and access management systems.
• Experience or familiarity with modern development or collaboration tools.
• 1 or more years of experience in hardware validation, system integration, reliability/stress testing, and test automation.

Responsibilities

• Executing, testing, and validating enterprise-level hardware systems, devices, and peripherals in clinical, professional, and engineering environments.
• Ensuring systems perform reliably and remain compatible across different settings.
• Maintaining optimal system performance, reliability, and interoperability in various environments.
• Installing operating systems.
• Troubleshooting Windows issues.
• Configuring, setting up, and deploying hardware from a range of vendors.
• Thoroughly documenting and communicating test results, logs, and procedures.
• Managing multiple tasks efficiently and maintaining organized workflows.
• Locating and gathering reliable information using current search tools and technologies, while following industry standards and best practices.
• Applies deep technical expertise and engineering best practices to conduct functional, performance, stress, and interoperability testing across complex systems.
• Rapidly troubleshoots and resolves sophisticated issues, performing thorough root‑cause analysis and coordinating vendor escalations when needed.
• Collaborates closely with developers, testers, program managers, and clinical/IS stakeholders to deliver reliable, high‑quality services and solutions.
• Leverages service KPIs, usage insights, and trend analytics to drive capacity planning, performance tuning, and cost‑efficient resource modeling.
• Ensures systems remain resilient, secure, continuously monitored, and optimized for long‑term stability and performance.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level