Senior Service Engineer IS - Hybrid

Providence • Portland, OR

2d • Hybrid

About The Position

Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you’ll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service—turning endpoint telemetry into actionable insights, automation, and measurable outcomes. You’ll own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, all while advancing the organization from reactive support to experience‑driven operations. When issues arise, you’re the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring. As a principal engineer, you’ll set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you. Providence offers remote work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

Requirements

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• 5 years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and standups

Nice To Haves

• Experience in a Healthcare environment
• 1 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink
• Strong Experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf)
• Strong Experience with source code version control using Git/GitHub
• Strong Experience in process automation using Powershell or Bash
• Proficiency in Nexthink for endpoint analytics and experience management
• Strong PowerShell scripting skills for automation and systems management
• Hands-on experience with Microsoft Intune for modern device management
• Experience administering Microsoft Configuration Manager (SCCM)
• Experience managing macOS devices using Jamf Pro

Responsibilities

• Own and operate the Digital Employee Experience (DEX) platform, powered by Nexthink.
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service.
• Turn endpoint telemetry into actionable insights, automation, and measurable outcomes.
• Own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization.
• Advance the organization from reactive support to experience‑driven operations.
• Use real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap.
• Define what “good” looks like for endpoint experience and translate complex data into business‑level impact.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior