Service & Engagement Team Leader

Target • Mesquite, TX

1d

About The Position

The Service & Engagement Team Leader leads front-of-store teams to deliver an Easy, Inspiring and Friendly guest experience. The role oversees Guest Advocates, Service Advocates and Front of Store Attendants, promoting efficient service, friendly interactions, quality resolutions, loyalty, and cleanliness. The leader uses guest, financial and team outcome metrics to identify opportunities, plan daily and weekly workload, and support sales and service goals. They also coach, develop, recognize and hold team members accountable; support in-store and digital services, including pickup and Drive Up; and help maintain safety, security and compliance. The role may occasionally include store-level Leader on Duty responsibilities and other duties based on business needs.

This is a full-time position with a variable schedule that may include nights, weekends, holidays, closing shifts and peak shopping times. Full-time status does not guarantee 40 hours per week; hours may fluctuate based on business needs. The starting hourly pay range is $22.00–$24.00, and the full hourly pay range is $22.00–$37.40.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle and move merchandise safely and efficiently, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Flexible schedule and reliable, prompt attendance; work may include nights, weekends, holidays, closing shifts and other peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently perform to Target’s guest experience and operational standards.
• Observe team member performance, provide feedback, recognize positive guest experiences, and hold team members accountable.
• Review guest, financial and team outcome metrics, identify opportunities, take action to improve results, and align the team on effective behaviors and execution.
• Lead Guest Advocates, Service Advocates and Front of Store Attendants in meeting service, wait-time, interaction, resolution, loyalty and cleanliness expectations.
• Execute onboarding and learning best practices, identify skill gaps, and develop team members through coaching and team interactions.
• Use sales goals, business reporting and guest insights to plan and execute daily and weekly workloads and support store sales and guest engagement goals.
• Support Target Loyalty Programs by enabling the team to educate guests about program benefits, features and offerings.
• Follow up on training completion, check for understanding and support ongoing education for front-of-store experiences.
• Participate in meaningful development conversations and personalize team recognition and appreciation.
• Help lead accountability and performance management through clear expectations, listening, observing, recognizing and coaching.
• Respond to guest concerns, de-escalate situations and support the team in resolving guest issues.
• Keep team members informed about upcoming promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable efficient and accurate pickup and Drive Up service, including returns and Starbucks orders, while following applicable adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead a safety culture by modeling safe behaviors, correcting hazards, holding the team to safety expectations, assisting with incident response, and timely and accurately reporting or investigating injuries.
• Model physical security processes and support merchandise protection strategies, including ordering, storage and application as directed by best practices.
• Follow safe and secure training and processes when serving as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may have access to comprehensive health benefits, which may include medical, vision, dental and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education and well-being benefits and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED