Service & Engagement Team Leader - Beaumont, TX

Target • Beaumont, TX

2d • $21 - $36 • Onsite

About The Position

The Service & Engagement Team Leader leads a team focused on delivering an easy, inspiring, and friendly guest experience across in-store and digital services. This includes guest interactions and issue resolution at checklanes, guest services, gift registry, pickup, and Drive Up, while supporting guest loyalty and service quality. The role develops team members through training, coaching, feedback, recognition, and performance management, and plans daily and weekly work to meet service and sales goals.

The leader uses guest, financial, and team metrics to identify opportunities, improve results, and reinforce effective behaviors. The position also supports loyalty programs, hiring and team development, pickup and Drive Up operations, safety and security practices, merchandise protection, and store emergency and compliance needs. The role may occasionally include store-level leadership-on-duty responsibilities. Work is active and physically demanding, and schedules vary according to business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to stay focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving up to 44 pounds without assistance.
• Ability to climb ladders as needed.
• Reliable and prompt attendance and flexibility to work nights, weekends, holidays, closing shifts, and other peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members are trained to provide consistent service and operations.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, and team metrics to identify opportunities and take action to improve outcomes.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in meeting service, wait-time, resolution, loyalty, and cleanliness goals.
• Support onboarding, learning, coaching, and development to close skill gaps and build team proficiency.
• Plan and execute daily and weekly workload to support sales goals, guest engagement, and business priorities.
• Support Target Loyalty Programs and ensure the team can explain their benefits and features.
• Support training follow-up and continuous education for front-of-store experiences.
• Conduct development conversations and provide personalized recognition and appreciation.
• Set expectations and support performance management through listening, observing, recognizing, and coaching.
• Respond to guest concerns, de-escalate situations, and support the team in resolving issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates and help develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pickup and Drive Up orders, including returns and Starbucks orders, and comply with applicable adult beverage laws.
• Model ethical conduct and compliance and hold the team accountable to these standards.
• Promote safety by modeling safe behaviors, correcting hazards, assisting with incident response, and reporting or investigating injuries.
• Model physical security processes and support storewide merchandise protection strategies.
• Follow safe and secure processes when serving as a key carrier, if applicable.
• Occasionally assume store-level leadership-on-duty responsibilities based on assigned shifts and store needs.
• Address store emergencies and compliance needs, and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED