Service & Engagement Team Leader

Target • Rock Hill, SC

4d • $21 - $36 • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store teams to deliver a welcoming, efficient, and high-quality guest experience across checklanes, guest services, gift registry, pickup, and Drive Up. The role builds a guest-first culture, supports service and sales goals, and develops team members through coaching, feedback, training, recognition, and accountability. The leader uses guest, financial, and team metrics to identify opportunities and plan daily and weekly workloads. They also support loyalty programs, digital order fulfillment, safety, security, compliance, and store operations, and may occasionally assume store-level leadership on duty. This is a full-time role, although weekly hours are not guaranteed to be 40 and may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The work can be physically demanding and may involve exposure to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Flexible schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained on, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong performance, and hold the team accountable for expected behaviors.
• Review guest, financial, and team metrics; identify opportunities; take action; and align the team on execution to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in reducing wait times, providing friendly interactions and quality service, resolving concerns, supporting loyalty, and maintaining cleanliness.
• Support onboarding and learning best practices and close skill gaps through development, coaching, and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workload and address opportunity areas.
• Support Target Loyalty Programs and help the team educate guests about program benefits and offerings.
• Follow up on training completion, check for understanding, and support continuous education for front-of-store experiences.
• Engage in development conversations with team members, with guidance from the direct leader.
• Personalize recognition and appreciation to reinforce guest-service behaviors and promote a positive, guest-centric culture.
• With guidance from the direct leader, set clear expectations and support performance management through listening, observation, recognition, and coaching.
• Respond promptly to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and Drive Up orders, including Drive Up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance and hold the team accountable to those standards.
• Model and promote safety; identify and correct hazards; hold the team accountable for safety expectations; assist with incident response; and report or investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• If applicable, follow safe and secure processes and training as a key carrier.
• Occasionally assume store-level leadership on duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED