Service & Engagement Team Leader

Target • Philadelphia, PA

4d • $24 - $40

About The Position

The Service & Engagement Team Leader leads front-of-store teams to deliver an Easy, Inspiring and Friendly guest experience and meet service, sales, and loyalty goals. The role oversees Guest Advocates, Service Advocates and Front of Store Attendants, ensuring team members understand and consistently execute guest experience commitments, service operations, and safety expectations. The leader uses guest, financial, and team metrics to identify opportunities, plan work, coach performance, and improve results. The position may occasionally assume store-level Leader on Duty responsibilities based on store needs.

This is a full-time role, though hours are not guaranteed to reach 40 per week and may fluctuate with business needs. The work schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The role involves staying mobile for a shift, accessing all areas of the building, and working in varying temperatures and conditions when performing duties such as Drive-Up and carryout.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule and reliable, prompt attendance; schedule may include nights, weekends, holidays, closing shifts and peak shopping times.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work in and be exposed to varying temperatures, humidity and other elements while performing duties such as Drive-Up and carryout.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an Easy, Inspiring and Friendly experience.
• Ensure team members understand, are trained on, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest experiences, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities, take action, align the team on execution, and drive results.
• Lead Guest Advocates, Service Advocates and Front of Store Attendants in providing friendly, timely, high-quality service, resolving issues, driving loyalty, and maintaining cleanliness.
• Lead onboarding and learning best practices; develop and coach team members and help close skill gaps.
• Use sales goals, business reporting and guest insights to plan and execute daily and weekly workload, meet store sales goals, and address opportunities.
• Support Target Loyalty Programs and help the team educate guests about relevant benefits and offerings.
• Follow up on training completion, check understanding, and support continuous education for front-of-store experiences.
• Engage in development conversations with team members with guidance from the direct leader.
• Personalize recognition and appreciation to reinforce service behaviors and promote a positive, guest-centric culture.
• Help lead accountability and performance management through clear expectations, listening, observing, recognizing and coaching.
• Respond to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about upcoming promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pickup and Drive-Up orders, including Drive-Up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling safe behaviors, identifying and correcting hazards, responding to incidents, and reporting or investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage and application as directed by best practices.
• If assigned as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may have access to comprehensive health benefits, which may include medical, vision, dental and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED