Service Drive Sales Manager

Lithia & Driveway•New Port Richey, FL

7d•Onsite

About The Position

Hyundai of New Port Richey, the #1 Hyundai store in the United States for 10 consecutive years (2014–2024) and part of Lithia & Driveway (LAD), the #1 automotive retail group in the world, is seeking a Service‑to‑Sales Manager. This role is crucial for converting service‑lane traffic into new‑vehicle opportunities through strategic equity mining, customer engagement, and cross‑department collaboration. We operate with the performance standards, accountability, and customer‑first culture expected of a Fortune 500 organization.

Requirements

Ability to maintain a consistent presence in the service lane.
Proficiency with dealership CRM systems and equity‑analysis tools.
Strong interpersonal skills and a customer‑centric mindset.
Commitment to meeting performance targets and operational standards.
Ability to work collaboratively across departments in a fast‑paced environment.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Experience in automotive retail, ideally in service‑to‑sales, equity mining, or sales management.
Strong understanding of trade valuations, payment structures, and customer lifecycle management.
Proven ability to operate in a high‑volume, metrics‑driven environment.
Professional communication skills with the ability to build trust quickly.
High level of organization, follow‑through, and accountability.

Responsibilities

Evaluate customer equity positions and identify viable upgrade opportunities.
Maintain a proactive presence in the service lane and partner with advisors to identify qualified prospects.
Present data‑driven upgrade paths aligned with customer needs and Hyundai program offerings.
Execute disciplined follow‑up, appointment setting, and pipeline tracking.
Work closely with sales management, service leadership, and BDC teams to ensure seamless customer transitions.
Track KPIs, conversion rates, and program results in alignment with LAD standards.