Service Drive Manager

Friendly Chevrolet•Fridley, MN

1d•Onsite

About The Position

Friendly Chevrolet is not your typical car dealership. We are different. We believe we have nothing of greater value than our people. By respecting the uniqueness of every individual we are able to build a team of confident, creative people who possess high degree of initiative, self-respect and discipline. Close mutual support of one another is a fundamental tenet of ours. We value open communication and encourage new ideas, realizing that teamwork produces a better work environment, and enthusiastic customers and suppliers. We must satisfy the needs of our customers and we know that taking Individual accountability will demonstrate to our customers we are enthusiastic about them and really care. Our ultimate goal is to treat our employees and our customers in a way that maintains their loyalty for a lifetime. At Friendly Chevrolet all decisions are made with integrity. Leadership is setting good examples for others to follow, expecting as much from yourself as from others. We believe in not accepting the status quo, in constant improvement & in the value of ongoing education in any form. We believe there is no place for mediocrity & half-hearted efforts. We accept personal responsibility for over-coming obstacles and being the very best. We actively choose to excel in every aspect of our personal & professional lives. We are one of the largest Chevrolet dealership in MN and as we grow, we are looking to add exceptional talent and leadership to our team. Friendly Chevrolet is seeking a self-motivated and high-performing individual fit for the position of Service Drive Manager. The candidate should have strong verbal communication skills, enthusiasm, and extraordinary customer service skills.

Requirements

Typically, 2–3 years of automotive dealership experience, with prior supervisory or Service Advisor experience.
Strong leadership, communication, and organizational skills.
Ability to thrive in a fast-paced environment and manage varying schedules, including occasional weekends.
Deep understanding of automotive service operations, warranty processes, and dealership software.
Many Service Drive Manager roles are hands-on, requiring you to balance management tasks with active participation in customer deliveries and paperwork alongside advisors.

Nice To Haves

Strong verbal communication skills
Enthusiasm
Extraordinary customer service skills

Responsibilities

Oversees the daily operations of an automotive dealership or service center lane.
Manage service greeters, valets, and advisors to ensure prompt customer greetings, efficient vehicle drop-offs, and exceptional service experiences.
Hire, train, schedule, and mentor Service Advisors, greeters, and lot valets.
Greet customers during peak times, resolve customer complaints, and follow up to ensure high Customer Satisfaction Index (CSI) scores.
Act as a liaison between the customer, Service Manager, and technicians.
Monitor repair orders to prevent operational delays.
Track key performance indicators, drive departmental revenue, and review sales performance.
Ensure safety, OSHA, and environmental regulations are followed.