Service Drive Manager

Friendly Chevrolet • Fridley, MN

1d • Onsite

About The Position

Friendly Chevrolet is seeking a self-motivated and high-performing individual fit for the position of Service Drive Manager. The candidate should have strong verbal communication skills, enthusiasm, and extraordinary customer service skills. A Service Drive Manager oversees the daily operations of an automotive dealership or service center lane. They manage service greeters, valets, and advisors to ensure prompt customer greetings, efficient vehicle drop-offs, and exceptional service experiences.

Requirements

• Typically, 2–3 years of automotive dealership experience, with prior supervisory or Service Advisor experience.
• Strong leadership, communication, and organizational skills.
• Ability to thrive in a fast-paced environment and manage varying schedules, including occasional weekends.
• Deep understanding of automotive service operations, warranty processes, and dealership software.
• Many Service Drive Manager roles are hands-on, requiring you to balance management tasks with active participation in customer deliveries and paperwork alongside advisors.

Responsibilities

• Hire, train, schedule, and mentor Service Advisors, greeters, and lot valets.
• Greet customers during peak times, resolve customer complaints, and follow up to ensure high Customer Satisfaction Index (CSI) scores.
• Act as a liaison between the customer, Service Manager, and technicians.
• Monitor repair orders to prevent operational delays.
• Track key performance indicators, drive departmental revenue, and review sales performance.
• Ensure safety, OSHA, and environmental regulations are followed.

Benefits

• Internal Growth
• 401K Match
• Health, Dental, and Vision Insurance
• Paid training
• Paid vacation
• Family owned and operated
• Heavily involved in giving back to the community
• Base salary + Commission

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed