Service Dispatcher

Bourne's Energy • Morrisville, VT

14d • Onsite

About The Position

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. This role involves courteously receiving incoming service-related calls from customers, inputting information into the computer system, and scheduling service. The dispatcher also schedules technicians for routine tune-ups and maintenance, communicates with field technicians via radio or cellular telephone, and utilizes the computer system to generate invoices for service work. Responsibilities include reconciling billable and non-billable time, coordinating the service contract program, assisting in controlling parts inventory, and coordinating the Gas Check program.

Requirements

• High school education or equivalent is preferred.
• Good communication and listening skills
• Planning and scheduling skills
• Accuracy, organization, and attention to detail
• Analytical skills
• Dependability
• Courteous demeanor and professional appearance
• Flexibility to work overtime
• Ability to work in a dynamic environment without distraction

Nice To Haves

• Some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

• Courteously receive incoming service related calls from customers.
• Input customer information into the computer system and schedule service.
• Schedule technicians for routine tune-ups and maintenance work.
• Communicate with field technicians regarding job assignments or job progress updates using radio or cellular telephone.
• Utilize computer system to input parts and labor information to generate an invoice for service work performed.
• Reconcile billable and non-billable time for service technicians.
• Coordinate the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assist in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinate Gas Check program by contacting customers, explaining the program, and scheduling technicians.
• Input gas check information into the computer system.
• Plan and schedule technicians time.
• Handle customer complaints and service related issues.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees