Service Dispatcher

Columbus Region•Columbus, OH

22h•Onsite

About The Position

Join our growing team at Haven Services, Ohio’s leading provider of Plumbing, Drain, Heating & Cooling, and Electrical services. We pride ourselves on delivering exceptional customer service, operational excellence, and creating opportunities for our employees to grow and succeed. The Service Dispatcher for The Plumbing Department plays a critical role in daily operations by efficiently coordinating and dispatching plumbing technicians to service calls. This position ensures optimal scheduling, clear communication, and high customer satisfaction while maximizing technician productivity and revenue.

Requirements

2+ years of dispatching, scheduling, or coordination experience (home services preferred – plumbing/HVAC, ELECTRIC)
Strong organizational and multitasking skills in a fast-paced environment
Excellent verbal and written communication skills
Ability to problem-solve quickly and make decisions under pressure
Proficiency in dispatching software (Service Titan preferred) or willingness to learn
Strong customer service mindset with a professional demeanor
High attention to detail and accuracy

Nice To Haves

Experience in plumbing or home service industry operations
Familiarity with service territories, routing logistics, and technician workflows
Experience managing high call volumes and dynamic scheduling

Responsibilities

Schedule and dispatch plumbing technicians to service calls based on priority, location, and skillset
Optimize daily routes to improve efficiency, reduce drive time, and maximize job completion
Monitor technician progress throughout the day and adjust schedules as needed
Serve as the central point of communication between technicians, customers, and management
Provide real-time updates to customers regarding technician arrival times
Support technicians in the field with job details, directions, and issue resolution
Manage the service board (Service Titan or similar system) including job status updates
Ensure all service calls are properly documented and closed out accurately
Assist with parts coordination, job staging, and follow-up on incomplete jobs
Deliver exceptional customer service through timely communication and professionalism
Handle scheduling conflicts, delays, and customer concerns with urgency and care
Ensure customer expectations are met or exceeded on every service call
Track key metrics such as job completion rates, technician utilization, and response times
Identify scheduling gaps and opportunities to improve efficiency
Support revenue growth by maximizing booked calls and reducing downtime