SERVICE DISPATCHER

Wolter, Inc. • Atlanta, GA

2d

About The Position

Maintain organized assignment of field technicians to jobs, assuring timely response to customers while assigning most logical tech to each job. To maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance.

Requirements

• Must partner with service staff to ensure workflow runs smoothly.
• Must be detail oriented to ensure thorough administration of functions.
• Must maintain excellent customer service attitude.
• Ability to organize and manage multiple priorities
• Excellent telephone and customer service techniques.
• Strong computer proficiency
• Commitment to company vision and mission

Nice To Haves

• Familiarity with other areas of our business
• Awareness of lean business principles – Lean Associate certified

Responsibilities

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
• Respond to phone calls from customers and roadmen.
• Stay in contact with customers and inform them of any changes in the schedule.
• If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units that are scheduled for maintenance.
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians as needed with any questions or concerns you can help with (not technical info).
• Assist SM Coordinator in the scheduling of SM’s and ensure schedules are kept.
• Perform projects as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed