Service Dispatcher

Apollo Mechanical Contractors•Kennewick, WA

3d•Onsite

About The Position

The Service Dispatcher will be responsible for supporting Service Technicians with various tasks including maintaining schedules, dispatching technicians, managing customer interactions, and handling administrative duties related to service calls and billing.

Requirements

Advanced customer service skills
Ability to multi-task
Organized
Computer skills
High school diploma or general education degree (GED)
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Nice To Haves

Knowledge of industry is recommended but not required

Responsibilities

Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed
Schedule return trips with customers when parts are in
Maintain the on-call schedule for Service Technicians
Maintain customer database with current information
Communicate clearly with department managers, employees and company customers
Keep customers appraised as to company schedule and requested lead-times
Provide accounting with maintenance contract billing information
Prepare service invoices and timecards for processing
Take incoming customer calls.
Create, Schedule and coordinate service orders as calls are received.
Dispatch Service Technicians
Respond to all messages left overnight.
Maintain the dispatch board / schedule.
Forecast workload for 2 3+ days out.
Prepare paperwork for all manufacture warranty parts.
Facilitate return of warranty parts.
Update service database from service ticket.
Process weekly timecards.
Take customer payments over the phone.
Other duties as assigned.