Service Dispatcher

Lincoln of Wayne•Wayne, NJ

20d•$65,000 - $65,000•Onsite

About The Position

Lincoln of Wayne is seeking a motivated, organized, and detail-oriented Automotive Service Dispatcher for its service department. This hands-on position is located directly in the service shop and works alongside technicians and the service management team. The dispatcher oversees repair-order flow, monitors technician hours and productivity, manages the shop route sheet, and ensures repair orders are properly documented and completed. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with a one-hour lunch, and every third Saturday, 8:00 AM–4:00 PM, with no lunch. The annual salary is $65,000.

Requirements

Knowledge of repair orders, technician workflow, and automotive service operations.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Strong communication skills and ability to hold team members accountable.
Comfort working directly with technicians and service management.

Nice To Haves

Previous automotive dealership or service department experience is preferred.
CDK experience is a plus.

Responsibilities

Work directly in the service shop alongside technicians and service management.
Oversee repair orders and monitor vehicle status throughout the repair process.
Monitor technician hours, productivity, and efficiency to help keep the shop on track.
Review and follow up on partial tickets to ensure work is documented and completed.
Check ESP and maintenance contract coverage and handle applicable information correctly.
Review completed repair orders for accuracy and return those that are incomplete, missing documentation, or improperly written up.
Identify and flag comeback repairs and communicate them to service management.
Maintain and manage the shop route sheet, keeping repair orders and technician assignments organized and up to date.
Communicate with technicians, service advisors, and management about delays, missing information, and workflow issues.
Help maintain an organized, productive, and efficient service department.