Service Dispatcher - EXP - CARRJP00003211 - Baltimore, MD - 1st shift

Wilson • Baltimore MD, MD

24d • Onsite

About The Position

The Service Dispatcher schedules and dispatches technicians’ daily repair work orders, ensuring the scope of work and timing requirements are communicated clearly. The role manages repair priorities and technician routes, supports preparation of bi-weekly technician schedules, and distributes and tracks work orders. It also supports technician time management and contributes to improving KPI performance and field operations. This is an onsite role with a Monday–Friday schedule from 7:00 a.m. to 4:00 p.m.

Responsibilities

• Schedule and dispatch technicians’ daily repair work orders, clearly communicating work scope and time requirements.
• Prioritize repairs and optimize technician-assigned routes to align with job requirements.
• Partner with the Service Manager and Account Management Processor to prepare bi-weekly technician schedules.
• Proactively distribute daily work orders.
• Follow scheduling guidelines and work-order priorities when managing the schedule.
• Assist with managing and recording non-productive technician time.
• Attend daily DMB meetings and be prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Identify actions proactively, complete offline tasks assigned in DMB meetings, and escalate blockers to support consistent KPI and field-operations improvement.
• Ensure S&O guidelines and best practices are followed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed