Service Dispatcher

Dead River Company•Gloucester, MA

4d•Onsite

About The Position

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Requirements

A high school education or equivalent is preferred.
Some understanding of petroleum products, equipment and basic service is beneficial.
Normal office equipment is utilized including a computer terminal, personal computer, calculator, copier, fax machine, and telephone.
Good communication and listening skills
Planning and scheduling skills
Accuracy, organization, and attention to detail
Analytical skills
Dependability
Courteous demeanor and professional appearance
Flexibility to work overtime
Ability to work in a dynamic environment without distraction

Nice To Haves

Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

Courteously receives incoming service related calls from customers.
Information is received, input into the computer system, and service scheduled.
Schedules technicians for routine tune-ups and maintenance work as time allows.
Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
Reconciles billable and non-billable time for service technicians.
Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians.
Inputs gas check information into the computer system.
Performs other work-related duties as assigned.