Service Dispatcher

Lincoln of Wayne • Wayne, NJ

21d • Onsite

About The Position

Lincoln of Wayne is seeking a motivated, organized, and detail-oriented Automotive Service Dispatcher to join its service department. This hands-on role is based directly in the service shop and works alongside technicians and the service management team. The dispatcher oversees repair-order flow, monitors technician hours and productivity, manages the shop route sheet, and ensures repair orders are properly documented and completed.

The ideal candidate is proactive, takes ownership, follows through, and understands the importance of keeping the shop moving. They will oversee technician workflow and help ensure every repair order is handled correctly.

Requirements

• Knowledge of repair orders, technician workflow, and automotive service operations.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication skills and the ability to hold team members accountable.
• Comfort working directly with technicians and service management.

Nice To Haves

• Previous automotive dealership or service department experience.
• CDK experience.

Responsibilities

• Work directly in the service shop alongside technicians and service management.
• Oversee repair orders and monitor vehicle status throughout the repair process.
• Monitor technician hours, productivity, and efficiency to help keep the shop on track.
• Review and follow up on partial tickets to ensure all work is properly documented and completed.
• Check ESP and maintenance contract coverage and ensure applicable information is handled correctly.
• Review completed repair orders for accuracy and return those that are incomplete, missing documentation, or not properly written up.
• Identify and flag comeback repairs and communicate them to service management.
• Maintain and manage the shop route sheet, keeping repair orders and technician assignments organized and up to date.
• Communicate with technicians, service advisors, and management to address delays, missing information, and workflow issues.
• Help maintain an organized, productive, and efficient service department.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed