Service Dispatcher

Gerhart•Sayreville, NJ

2d•$50,000 - $60,000•Onsite

About The Position

We’re looking for a Service Dispatcher to join our growing team! Candidates should have outstanding communication skills, be a self-motivator, with ability to work independently and efficiently in an industrial-type environment!

Requirements

Proven experience in dispatching, customer service, or a related role.
Strong communication and interpersonal skills to interact effectively with customers and team members.
Excellent organizational and time-management abilities.
Proficiency with scheduling tools, and Microsoft Office Suite.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Problem-solving skills with a focus on finding practical and efficient solutions.

Nice To Haves

Detail-Oriented: Ensures all information is accurate and all schedules are clearly communicated.
Proactive: Anticipates potential scheduling conflicts and resolves them before they arise.
Calm Under Pressure: Handles emergency requests and challenging situations with composure.
Customer-Focused: Prioritizes customer satisfaction and ensures service standards are met.
Efficient: Manages time and resources effectively to maximize productivity.
Team-Oriented: Works collaboratively with technicians and internal departments to achieve goals.
Adaptable: Quickly adjusts schedules and plans in response to changing circumstances.

Responsibilities

Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
Handle incoming phone calls.
Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.
Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions/notes, job details.
Maintain accurate and detailed records of service requests, technician assignments, and customer communications using scheduling systems.
Manage multiple databases with accurate data.
Analyze and optimize routes and schedules to improve efficiency and reduce costs.
Ability to lift up to 20lbs when assisting with miscellaneous duties.
Execute additional duties and responsibilities as assigned.