Service Dispatcher

Truck Centers•Evansville, IN

8d•Onsite

About The Position

Truck Centers, Inc. is looking for a Service Dispatcher to be the key link between our customers, technicians, and service team. This role is crucial in ensuring technicians have everything they need to get the job done right—on time and with quality. The available shift is Monday-Friday, 7am-4:30pm with Saturday rotations as needed.

Requirements

Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred
Knowledge of Service department operations
Fundamental mechanical aptitude or truck repair experience
Proven supervisory experience and leadership skills
Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability
Demonstrated time management and interpersonal communications skills, even in times of stress
Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Must participate in a pre-employment background check and drug screen.

Nice To Haves

Procede software experience is a plus
Freightliner dealership experience and CIC Level I or II training are strongly preferred

Responsibilities

Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.