Service Dispatcher

Dead River Company•Bristol, NH

20d

About The Position

Dead River Company is seeking a Service Dispatcher to help customers receive timely, professional service and support technicians in the field. The dispatcher coordinates service schedules and field personnel, communicates with customers and technicians, and helps keep service operations running smoothly. The role involves customer calls, scheduling, service billing, contract administration, inventory tracking, and coordinating gas check appointments. The company describes its culture as grounded in Integrity, Caring, and Excellence, and emphasizes employee support and career growth.

Requirements

High school diploma or equivalent preferred.
Customer service, dispatching, scheduling, or administrative experience is a plus; the company is willing to train the right candidate.
Flexible to work overtime when business demands require it.
Highly organized and detail-oriented.
Excellent communication and listening skills.
Able to multitask and prioritize competing demands.
Dependable and accountable.
Comfortable working with computer systems and office technology.
Analytical and solution-focused.
Professional, courteous, and team-oriented.
Able to remain calm and effective in a dynamic, fast-paced environment.

Nice To Haves

Experience working with service operations, inventory, or billing.
Knowledge of petroleum products, heating equipment, or service industries.

Responsibilities

Answer incoming service calls professionally, empathetically, and with a customer-first attitude.
Schedule service calls, preventive maintenance, tune-ups, and annual service contract work.
Coordinate technician schedules and dispatch field personnel efficiently.
Communicate with technicians throughout the day about assignments, updates, and customer needs.
Process service-related billing, parts usage, labor entries, and invoicing.
Reconcile technician billable and non-billable hours.
Manage service contracts, including setup, renewals, scheduling, and terminations.
Track parts usage and assist with vehicle restocking to support inventory control.
Coordinate gas check programs by contacting customers, explaining services, and scheduling appointments.
Resolve customer concerns and escalate complex issues when necessary.

Benefits

Highly competitive compensation, based on experience, with a stated range of $19.72 to $29.59 per hour.
Paid weekly.
Health insurance, with premiums as low as $6.41 for full-time employees.
Dental insurance.
Vision insurance.
Company-provided life insurance.
Short-term and long-term disability.
401(k) plan with company match.
Paid time off.
Paid holidays.
Tuition assistance for employees.
Scholarships available for employees' children.
Discounts on company products and services.
Opportunities for career growth throughout the company's footprint.