Seasonal Service Dispatcher

Irving Oil • Concord, NH

21h • $23 - $29

About The Position

As a Seasonal Service Dispatcher, you will coordinate and manage events that can affect technicians’ workdays. The role balances technician safety with customer requirements and supports technicians through collaboration with internal and external customers.

The Dispatcher receives emergency and non-emergency customer calls, records information to create work orders, and dispatches calls according to priority. Working with Load builders, the Dispatcher executes scheduled work and maintains communication with customers and field representatives. The role also applies company policies and procedures, supports appropriate customer billing, prioritizes and escalates emergency work, communicates status updates, and helps optimize performance and resolve operational issues.

The position provides guidance to CSRs and Sales Representatives on building and gas codes, technician schedules, and the types of customer requests the company can fulfill. The expected hourly range is $23.00–$28.75, with placement based on relevant experience, qualifications, and skills.

Requirements

• Strong attention to detail.
• Organized.
• Communication skills.
• 3–5 years’ experience in dispatch or a related field.

Nice To Haves

• Post-secondary degree or equivalent experience.
• Dispatch or related-field experience in a contact center or transportation environment.
• Ability to work as a team player and accept shared responsibility.

Responsibilities

• Receive emergency and non-emergency customer calls, record significant information, and create work orders; dispatch calls based on priority.
• Partner with Load builders and maintain communication with customers and field representatives while executing the schedule created by the Load builder.
• Apply policies and procedures appropriately, understand Sales Processes, and help ensure customers are billed appropriately.
• Prioritize work, escalate emergency calls when required, and reschedule less critical work.
• Provide status updates and pertinent information to Operations Managers and other internal parties.
• Recommend and implement ways to optimize performance and proactively resolve issues, including determining when additional assistance is needed for jobs.
• Ensure technicians return to calls they previously owned.
• Follow through on promises and commitments.
• Make difficult, time-sensitive decisions in support of business objectives.
• Maintain call center metrics, including Average Handle Time, after-call work, and returned calls.
• Guide CSRs and Sales Representatives on building codes, gas codes, technician schedules, and whether the company can fulfill customer requests.

Benefits

• Company-matched 401(k).
• Sign-on bonus.
• Flexible benefits plan with three coverage levels, effective the first day of the month following hire.
• Accrued personal days and paid holidays.
• Annual wellness allowance.
• Paid personal care days.
• 24/7 Employee & Family Assistance Program.
• Paid volunteer day, company volunteer opportunities, and a donation-matching program.
• On-the-job training.

What This Job Offers

• Education Level: High school or GED