Service Dispatcher Supervisor

Allegion Access Technologies•Elgin, IL

1d•Hybrid

About The Position

Allegion helps keep people safe and secure where they live, work, and visit. With over 40 brands, 14,000+ employees globally, and products sold in 130 countries, Allegion specializes in security around the doorway and beyond. Allegion has been recognized with the Gallup Exceptional Workplace Award for three consecutive years and received Gallup’s With Distinction honor. Stanley Access Technologies is a leader in automatic doors, and their service business is experiencing significant growth. This role is for a Service Dispatch Supervisor at Stanley Access Technologies in Elgin, IL. The company does not intend to provide sponsorship for employment visa status.

Requirements

High School diploma
A valid state driver’s license, without restrictions
A clean driving record
Ability to work nights and/or weekends as necessary
Proven track record of success
Ability to work in a fast paced, chaotic environment
Proven team builder and player
Strong business acumen (Drive productivity, P&L understanding, data analysis)
Demonstrated communication skills
Excellent team and interpersonal skills
Strong detail orientation
Strong computer skills (Microsoft applications, Microsoft Dynamics365, Spreadsheets, word processing)

Nice To Haves

Bachelor’s degree preferred
Prior field sales or field service experience
Prior experience with high involvement work teams

Responsibilities

Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visiting new and existing customers a must
Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory, etc.
Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
Form high performing teams and lead regional efforts to source, hire, train and develop talent.
Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
Analyze, develop, and implement systems and process productivity enhancements.
Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
Audit of all incoming work orders for accuracy, i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.
Perform half day or full day ride along, evaluate work practices and safety equipment

Benefits

Health, dental and vision insurance coverage
Unlimited Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts
Disability Insurance – Short-Term and Long-Term coverage
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching