Service Dispatcher & Operations Coordinator

Academy Service Group • Hackensack, NJ

3d

About The Position

Heritage Fire Security is a growing life safety company specializing in Fire Alarm, Fire Sprinkler, and Fire Extinguisher services. They are seeking a highly organized, detail-oriented individual passionate about delivering an exceptional customer experience to join their team as a Service Dispatcher & Operations Coordinator. The company emphasizes treating its team members well and believes great people are the foundation of their success. This role is crucial for ensuring efficient service delivery and a seamless customer experience.

Requirements

• Exceptional organizational and multitasking skills
• Strong work ethic and a commitment to excellence
• Ability to think quickly and solve problems under pressure
• Professional communication skills, both written and verbal
• Attention to detail and ability to stay organized in a busy environment
• Confidence to hold people accountable while remaining respectful and professional
• Someone who can cut through red tape and get things done for the customer

Nice To Haves

• Fire Alarm Service experience
• Fire Sprinkler Service experience
• Fire Extinguisher Service experience
• Dispatching field technicians experience
• Service operations management experience
• Experience in Construction, HVAC, electrical, or other service-based industries

Responsibilities

• Dispatch and coordinate service technicians efficiently throughout the day
• Manage schedules to ensure on-time service delivery
• Monitor technician progress and adjust workloads as needed
• Communicate with customers regarding service appointments and updates
• Hold team members accountable while maintaining a positive, professional culture
• Quickly resolve scheduling and operational challenges
• Help create a seamless, stress-free experience for every client
• Work closely with management to improve processes and customer satisfaction

Benefits

• Competitive compensation based on experience
• Supportive team environment where employees are valued and respected
• Opportunity to work in the growing life safety industry
• Continuous learning and professional growth
• A chance to make a real impact on customers and company success
• A career, not just a job

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed