Service Dispatcher / Coordinator

Chemtek • Blanch, NC

8d • $21 - $26 • Onsite

About The Position

Chemtek is seeking an organized and responsive Service Dispatcher / Coordinator to manage service requests, technician schedules, product deliveries, installation appointments, travel arrangements, and work-order documentation. This role is central to coordinating between customers, technicians, the equipment shop, purchasing, shipping, and management. The ideal candidate will enjoy bringing order to a busy schedule, communicate clearly, follow through, and understand the importance of coordination for excellent customer service.

Requirements

• Experience in dispatching, logistics, service coordination, scheduling, transportation, customer service, or office administration.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and changing schedules.
• Professional telephone and email communication.
• Ability to remain calm when customers or technicians are under pressure.
• Good judgment when prioritizing service calls.
• Comfortable using email, spreadsheets, calendars, and business software.
• Ability to communicate effectively with customers, technicians, drivers, purchasing, and management.

Nice To Haves

• Experience with CRM, ERP, dispatching, work-order, or scheduling software is preferred.
• Knowledge of industrial equipment, trucking, construction, asphalt, manufacturing, or field service is helpful but not required.

Responsibilities

• Receive service requests by phone, email, and internal communication systems.
• Gather complete information about the customer, equipment, problem, location, and urgency.
• Prioritize service calls based on safety, customer impact, technician availability, location, and required parts.
• Schedule local technicians, traveling technicians, deliveries, preventive maintenance, and installations.
• Coordinate technician routes to reduce unnecessary travel and downtime.
• Confirm appointments and site availability with customers.
• Communicate schedule changes, delays, and technician arrival information.
• Prepare work orders and provide technicians with customer information, equipment history, parts requirements, and service instructions.
• Coordinate with the Shop Coordinator to ensure equipment and installation materials are ready.
• Coordinate with purchasing and inventory personnel when parts are required.
• Arrange approved lodging and travel details for overnight service assignments.
• Monitor open service calls and follow up with technicians throughout the day.
• Confirm that work orders, photographs, service notes, delivery records, and customer signatures are completed.
• Identify incomplete documentation and follow up promptly.
• Maintain service calendars, customer equipment records, technician availability, and preventive-maintenance schedules.
• Help track repeat service calls, outstanding repairs, parts usage, and customer follow-up requirements.
• Assist customers professionally and calmly, particularly when equipment is down or production is affected.

Benefits

• Company-funded QSEHRA health reimbursement benefit for eligible employees and family members.
• 401(k) with company contribution.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Eight additional paid days off during Chemtek’s Christmas holiday period.
• Training on Chemtek products, equipment, customers, and service procedures.
• Opportunity to grow with Chemtek’s expanding service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed