Maintenance Supervisor - Wentworth Park

Gallery Residential•Port Wentworth, GA

10d

About The Position

The Service Director oversees and performs technical and mechanical work to ensure the property's buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role leads the maintenance process and works with the Community Director, service team, residents, vendors, and contractors to complete repairs, maintain the property, and prepare vacant apartments for leasing and move-in. The position includes planning and coordinating maintenance projects, enforcing safety and operational procedures, maintaining equipment and inventory, documenting service requests, and supporting budgets and cost-control efforts. The Service Director also represents the company in interactions with residents, prospective residents, associates, and other stakeholders, and participates in community and professional activities. The position is scheduled for 40 hours in a regular work week, with a flexible schedule that includes evening, weekend, and holiday on-call responsibilities. Work takes place both indoors and outdoors throughout the property, including exposure to potentially unpleasant or hazardous weather, temperatures, odors, and landscape conditions. Travel may be required to assist properties, attend training, or participate in business meetings.

Requirements

Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
Two to three years of apartment maintenance experience or equivalent.
High school diploma or GED.
Ability to read, write, and communicate effectively, represent company management in a support capacity, act as a point of contact, and answer questions about department operating policies.
Mathematical skills to perform basic addition, subtraction, multiplication, and division with numbers, decimals, and fractions.
Ability to apply logical thinking and common sense to identify and correct problems and follow written, oral, or diagram-form instructions.
Proficiency with internet, word processing, spreadsheet, and database management programs.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, plus certifications required by state and local jurisdictions.
Current valid driver's license.
Skills sufficient to lead, direct, and oversee maintenance work performed by the Service Team.
Ability to meet attendance and punctuality expectations and perform the essential job functions independently.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Ability to work under stressful conditions and maintain peaceful working relationships with coworkers and residents.
Ability to use hands and fingers, type, handle or feel objects, talk, hear, stand, walk, reach, climb, stoop, and squat.
Ability to access all interior and exterior property areas and amenities, work outdoors in all weather conditions, operate golf carts at properties where they are used, walk extended distances, and navigate stairs to multiple levels daily.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete and oversee work orders from residents and routine property upkeep by diagnosing defects and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Manage the apartment make-ready process, including pre-move-out inspections, creating maintenance punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and common areas.
Inspect work completed by service team members, contractors, vendors, and other providers; assess effectiveness, verify quality and scope, and develop corrective action plans as needed.
Maintain adequate spare-parts and maintenance-material inventories and coordinate supply and tool orders with the Community Director within budget guidelines.
Assist the Community Director with budgets for routine repairs, maintenance, and capital expenses, and support cost-control efforts by repairing parts when practical and using materials, supplies, tools, and equipment appropriately.
Complete monthly preventative maintenance procedures and schedule and perform minor and routine maintenance on equipment.
Conduct safety meetings, keep MSDS sheets current and accessible, and stay up to date on OSHA and other safety requirements to support property compliance.
Provide respectful and responsive customer service to residents and coworkers, respond to questions and complaints, and assign work orders efficiently and urgently.
Monitor compliance with regulatory requirements, organizational standards, operational processes, and established policies and procedures; report violations or infractions to appropriate individuals.
Conduct routine and periodic property inspections to identify safety, risk-management, repair, and physical-property needs and communicate concerns to appropriate individuals.
Maintain tools in excellent condition and complete service-request documentation and other paperwork accurately and on time.
Identify opportunities to improve the property's efficiency, profitability, and productivity.
Keep current on industry trends and changes through training, apartment association meetings, other events, and information sources.
Lead, direct, and oversee maintenance work performed by service team members.
Participate in community service and industry-related activities that support professional development and company business goals.