Maintenance Supervisor - Livano Sunlake

Gallery Residential•Lutz, FL

28d•Onsite

About The Position

The Service Director oversees and performs technical and mechanical work to ensure the property’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role works with the Community Director and service team to maintain the community, complete resident service requests, prepare vacant apartments for move-in, monitor vendors and service quality, and manage maintenance supplies and costs. The position leads the maintenance process performed by service team members, conducts property and safety inspections, completes preventative maintenance, and ensures service work is properly documented and performed in compliance with policies, codes, OSHA requirements, and other applicable regulations. The Service Director also supports project and change management, resident service, team development, and community engagement. The position is scheduled for 40 hours in a regular work week. Work hours may vary by location, and the role requires a flexible schedule that includes being on call during evenings, weekends, and holidays. Work takes place inside and outside apartment buildings and throughout the property, including amenities. Routine travel may be required to assist other properties or attend training and business meetings.

Requirements

Two to three years of apartment maintenance experience or equivalent.
Employment history demonstrating knowledge and skills sufficient for the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
High school diploma or GED.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, along with certifications required by state and local jurisdictions.
Current valid driver’s license.
Ability to read, write, and communicate effectively in representing company management, serving as a point of contact, and answering questions about department policies.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for basic maintenance duties.
Ability to apply logical thinking and common sense to identify and correct problems and follow written, oral, or diagrammed instructions.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for maintaining records and preparing information for a supervisor.
Leadership skills sufficient to lead, direct, and oversee maintenance work performed by service team members.
Ability to meet attendance and punctuality expectations and perform the essential job functions, with or without reasonable accommodation.
Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Ability to perform essential job functions unaccompanied.
Ability to work in a stressful environment and work peacefully with coworkers and residents.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete and assist with work orders from residents and routine property upkeep by diagnosing defects and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance work, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, market-ready apartments, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to verify quality, scope, and specifications.
Maintain an adequate inventory of parts and maintenance materials and coordinate supply and tool orders with the Community Director within budget guidelines.
Assist the Community Director with regular repair, maintenance, and capital expense budgets; support cost control by repairing parts when practical and using materials, supplies, tools, and equipment correctly.
Complete monthly preventative maintenance procedures.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents and others, answer questions, respond sensitively to complaints, and assign work orders efficiently and urgently.
Follow policies and procedures, monitor regulatory and operational compliance, and report violations or infractions to appropriate individuals.
Schedule and perform minor and routine maintenance on equipment and inspect tools to keep them in excellent condition.
Conduct routine and periodic property inspections to identify safety, risk-management, and repair concerns and communicate property needs to appropriate individuals.
Complete service-request records and other paperwork accurately, promptly, and fully.
Identify and recommend improvements to property efficiency, profitability, and productivity.
Keep abreast of industry trends and changes through training, association meetings, events, and other information sources.
Work with on-site team members to prioritize solutions and support journey metrics; understand issues and opportunities and pursue innovative solutions.
Engage residents, prospective residents, associates, and stakeholders to understand needs and represent company culture.
Create and maintain sequenced plans for projects and help lead cross-functional teams through change programs.
Participate in community and industry activities that support the company, professional development, and business goals.