Maintenance Supervisor - Declan Villa Rica

Gallery Residential•Villa Rica, GA

2d•Onsite

About The Position

The Service Director oversees and performs technical and mechanical work to ensure that the property's interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role performs maintenance tasks, leads the maintenance process carried out by service team members, and works with the Community Director and other on-site team members to support property operations and resident service. The position includes responding to resident service requests, maintaining and preparing apartments for leasing, inspecting property conditions and completed work, managing supplies and equipment, and supporting maintenance budgeting and cost control. The Service Director also conducts preventive maintenance and safety activities, maintains accurate service documentation, and helps ensure compliance with applicable safety and regulatory requirements. The position is scheduled for 40 hours in a regular work week, with a flexible schedule that includes taking call during evenings, weekends, and holidays. Work takes place both inside and outside across the property, including amenities, and may involve exposure to inclement weather and potentially hazardous outdoor conditions. Routine travel may be required to support properties, attend training, or participate in business meetings.

Requirements

2 to 3 years of apartment maintenance experience or equivalent.
High school diploma or GED.
Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, plus certifications required by applicable state and local jurisdictions.
Current valid driver's license.
Ability to lead, direct, and oversee maintenance work performed by service team members.
Ability to read, write, and communicate effectively with internal team members and external visitors and answer questions about department operating policies.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for basic maintenance duties.
Logical reasoning and problem-solving skills, including the ability to apply instructions and handle problems involving several concrete variables in standardized situations.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to meet the position's attendance, punctuality, and physical demands.
Ability to work inside and outside in all weather conditions, access all interior and exterior areas of the property and amenities, walk extended distances, navigate stairs, and operate golf carts at properties that have them.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Work with on-site team members to prioritize solutions and develop frameworks that support journey metrics.
Understand issues and opportunities and pursue innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders to understand their needs and represent company culture and values.
Create and maintain sequenced plans for launching projects, and lead cross-functional teams through change programs and projects.
Participate in community and industry activities that support professional development and company business goals.
Maintain reliable and punctual attendance at the designated worksite.
Diagnose and complete resident-requested work orders and routine property maintenance in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, supply acquisition, repairs, and inspection of completed work.
Develop and maintain standards for the cleanliness, appearance, and functionality of grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members, contractors, vendors, and other providers; verify quality, scope, and specifications; and develop corrective action plans as needed.
Maintain adequate inventories of spare parts and maintenance materials and coordinate supply and tool orders with the Community Director within budget guidelines.
Assist the Community Director with repair, maintenance, and capital expense budgets, and support cost control by repairing parts when practical and using supplies, tools, and equipment appropriately.
Complete monthly preventive maintenance procedures and schedule and perform minor and routine maintenance on equipment.
Conduct safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents and team members, respond to questions and complaints, and assign work orders efficiently and urgently.
Follow policies and procedures, monitor compliance with regulatory requirements and operational standards, and report violations or infractions to appropriate individuals.
Inspect and maintain tools in excellent condition and conduct property inspections to identify safety, risk management, repair, and physical-need concerns.
Complete service request documentation and other paperwork accurately, completely, and on time.
Identify and suggest improvements to property efficiency, profitability, and productivity.
Stay informed about industry trends and changes through training, apartment association meetings, events, and other information sources.
Lead, direct, and oversee maintenance processes performed by Service Team members.
Work a flexible schedule, including taking call during evenings, weekends, and holidays, and perform essential job functions without accompaniment.
Travel as needed to assist properties, attend training classes, and attend business meetings.