Service Director I

National Horizon Real Estate Services / Blue Summit • Las Vegas, NV

2d • Onsite

About The Position

National Horizon Real Estate Services, LLC, in coordination with Blue Summit, is seeking an experienced Service Director I for a 200+ unit multifamily community located in West Las Vegas. This role is ideal for a seasoned maintenance leader with strong technical skills, team supervision experience, and the ability to manage maintenance operations at scale. The community includes one-, two-, and three-bedroom apartment homes, modernized interiors, lifestyle amenities, on-site maintenance, and convenient access to major transportation corridors, shopping, dining, employment centers, and recreation.

Position Summary
The Service Director I is responsible for leading the maintenance operations of a large multifamily community, including work order performance, make-ready turns, preventive maintenance, vendor coordination, safety compliance, inventory control, curb appeal, and overall asset preservation. This position requires a hands-on leader who can manage people, priorities, emergencies, vendors, budgets, inspections, and resident service without the property turning into an episode of “What the hell happened overnight?”

Requirements

• Minimum 5+ years of multifamily maintenance experience required.
• Prior experience in a maintenance supervisory or service leadership role required.
• EPA certification required.
• HVAC certification required.
• Strong working knowledge of HVAC systems, plumbing, electrical, appliances, pools, turns, preventive maintenance, and general building repairs.
• Experience supervising maintenance team members, assigning work, managing schedules, and ensuring accountability.
• Ability to troubleshoot complex maintenance issues and make sound operational decisions.
• Ability to manage high-volume work orders, make-readies, emergencies, vendors, and competing priorities.
• Strong communication, organization, documentation, and resident service skills.
• Ability to work a flexible schedule, including after-hours emergencies and on-call rotation.
• Valid driver’s license and reliable transportation may be required based on property needs.

Nice To Haves

• Experience supporting maintenance operations at a large multifamily community strongly preferred.
• Experience with 200+ unit or 500+ unit apartment communities.
• Pool certification, CPO certification, or similar credentials preferred.
• Nevada multifamily maintenance experience preferred.
• Experience with property management software, mobile maintenance platforms, work order systems, and digital inventory tracking.
• Experience with value-add, stabilized, transitional, or operationally complex assets.
• Bilingual English/Spanish skills are a plus, but not required.

Responsibilities

• Oversee all maintenance operations for a large 200+ unit multifamily community.
• Lead, train, schedule, and support service technicians, porters, groundskeepers, and maintenance team members.
• Manage daily work orders, emergency repairs, resident service requests, and maintenance follow-up.
• Ensure timely and high-quality apartment turns, make-ready completion, punch walks, and move-in readiness.
• Maintain strong curb appeal, property cleanliness, common areas, amenities, building systems, and grounds.
• Perform and supervise repairs related to plumbing, electrical, HVAC, appliances, carpentry, drywall, painting, locks, pools, irrigation, lighting, and general building maintenance.
• Develop and maintain preventive maintenance programs for building systems, equipment, amenities, and community infrastructure.
• Partner with the Business Manager and leadership team to support resident satisfaction, operational goals, occupancy, renewals, and community performance.
• Coordinate vendor scheduling, bids, service quality, access, scope of work, and completion standards.
• Monitor maintenance expenses, inventory, purchasing, supplies, tools, equipment, and vendor usage.
• Conduct routine property inspections and identify safety, liability, maintenance, and capital improvement needs.
• Respond to after-hours maintenance emergencies and participate in the on-call rotation as required.
• Ensure compliance with company policies, OSHA standards, Fair Housing requirements, local codes, safety procedures, and applicable laws.
• Maintain accurate maintenance records, inspection logs, inventory records, vendor documentation, and work order notes.
• Support a professional, accountable, safety-focused maintenance culture.

Benefits

• Pay range is TBD based on experience. Final compensation will be determined based on qualifications, certifications, leadership experience, technical skills, operational background, and alignment with the needs of the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed