Service Director
Hawk Chevrolet Cadillac of Joliet•Joliet, IL
•Onsite
About The Position
Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume, high-performance department producing $250,000–$300,000 in labor gross per month. Reporting directly to the General Manager, you'll own the customer experience, team development, and financial performance of the service drive. You will lead a dual Chevrolet & Cadillac service department with 21 technicians and a 6-person service writer/advisor team. Dedicated support is already in place for dispatching, warranty review, and loaner fleet.
Requirements
- Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department.
- Proven track record of strong CSI results and leading a large team.
- References required. Verifiable professional references will be requested.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Bilingual English/Spanish
- Direct GM (General Motors) experience
Responsibilities
- Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores.
- Lead, coach, and develop the technician and advisor teams to high standards of quality and efficiency.
- Protect and grow monthly labor gross while controlling expenses and productivity.
- Ensure compliance with GM warranty policies and dealership procedures, and resolve customer concerns quickly and fairly.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Paid time off
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
