Service Director
Downtown Auto Center•Oakland, CA
•Onsite
About The Position
Oversee service, parts, and scheduling departments to maximize revenue and profitability. Develop and coach service managers, advisors, and technicians. Manage P&L, control costs, and optimize parts inventory. Drive customer satisfaction index (CSI) scores and service lane. You will be overseeing two Franchise Toyota and Subaru.
Requirements
- 5 to 7+ years of progressive automotive fixed-operations experience.
- 3+ years in a leadership role (such as Service Manager or Director).
- Proficiency with dealership management systems (DMS/ERP) and CRM tools.
- Strong operational knowledge of shop processes, flat-rate labor, Ro management, warranty/OEM repair procedures.
Responsibilities
- Oversee service, parts, and scheduling departments to maximize revenue and profitability.
- Develop and coach service managers, advisors, and technicians.
- Manage P&L, control costs, and optimize parts inventory.
- Drive customer satisfaction index (CSI) scores and service lane.
Benefits
- Medical/dental/vision coverage
- 401(k)
- Company paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
