Service Desk Technician
Util360•Newport Beach, CA
About The Position
Provides end-user IT support, including troubleshooting and repairing desktop and laptop hardware, installing and configuring software, and resolving network connectivity issues. Supports mobile devices, VOIP phones, AV equipment, email, applications, passwords, and user accounts. The role also includes basic security awareness training, on-site technical support, and moving equipment between storage locations.
Requirements
- Ability to lift 30 lbs.
Responsibilities
- Troubleshoot and repair desktop and laptop hardware.
- Install, update, and configure software.
- Provide mobile device management support for iPhone and Android devices.
- Provide basic end-user support for VOIP phones and AV equipment.
- Resolve network connectivity issues.
- Reset passwords and manage accounts.
- Provide email and application support.
- Conduct basic security awareness training.
- Provide on-site technical support.
- Move equipment between storage locations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
