Service Desk Technician
About The Position
GDIT is hiring a Service Desk Technician to support first-line IT operations and ensure continuous IT availability for customer mission readiness. The role delivers rapid technical support to enterprise end-users, troubleshooting hardware, software, and network issues and coordinating with end-users, system administrators, and tier-three teams to diagnose, escalate, and resolve service requests. The technician uses structured ticketing workflows and proactive problem-solving to support first-contact resolution and customer satisfaction. Work is onsite at the client location in Newington, Virginia, Monday through Friday during daytime hours.
Requirements
- At least 1 year of related IT service desk or help desk experience.
- Bachelor’s degree or a combination of relevant experience.
- Department of War IAT-II certification, such as CompTIA Security+ CE or equivalent.
- Experience with Microsoft Active Directory, Microsoft Office Suite products, ServiceNow and Remedy ticketing systems, CUCM, and fiber optic cable.
- Must currently possess Top Secret/SCI clearance.
- U.S. citizenship required.
- Work onsite at the client site Monday through Friday during daytime hours.
Responsibilities
- Troubleshoot hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.
- Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve IT service requests.
- Use structured ticketing workflows and proactive problem-solving to support high first-contact resolution and customer satisfaction.
- Use ITSM ticketing platforms such as ServiceNow and Remedy, Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.
- Provide onsite first-line troubleshooting and remediation.
Benefits
- 401(k) with company match.
- Comprehensive health and wellness packages, including medical, dental, and vision plan options.
- Professional growth opportunities, including paid education and certifications.
- Paid vacation and holidays.
- Paid parental, military, bereavement, and jury duty leave.
- Sick and personal time.
- Short- and long-term disability benefits, life insurance, and other insurance offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
