Service Desk Technician

Salal Credit Union • Seattle, WA

11d • $30 - $36 • Hybrid

About The Position

Salal Credit Union is hiring an IT Service Desk Technician to provide technology support to employees across the organization. The role involves resolving technical issues, deploying and supporting workplace technology, and helping employees access the tools they need to work effectively.

This is a hybrid position based at the Northgate headquarters. Employees work onsite each Wednesday and follow a rotating schedule that includes one full week onsite every three weeks. A rotating Saturday shift is required approximately once every three weeks. Occasional travel to branches in the Seattle metro area is also required, using a reliable personal vehicle for service calls.

Salal Credit Union describes a commitment to employee growth and development, a positive and inclusive work environment, and contributing 5% of annual income to communities it serves.

Requirements

• Associate's degree in Information Technology or equivalent work experience.
• Access to a reliable, insured personal vehicle and a valid driver's license for occasional hardware delivery and onsite troubleshooting at area branches.
• Clean driving record.
• Proficiency with Microsoft Office Suite.
• Ability to work in a fast-paced environment and navigate rapid changes.
• Strong communication skills and advanced customer service skills.
• Ability to analyze information and troubleshoot problems.

Nice To Haves

• One or more years of hardware and system support experience is preferred.
• CompTIA A+ certification completed within the first year of employment.

Responsibilities

• Serve as the first point of contact for employees and resolve a wide variety of technology issues while providing a positive support experience.
• Set up, deploy, and maintain laptops, mobile devices, and other workplace technology.
• Manage user accounts and system access throughout the employee lifecycle.
• Support IP phones, conference room technology, and business applications.
• Contribute to IT projects, process improvements, and documentation.
• Partner with teammates to respond to incidents, maintain compliance standards, and support critical business systems.
• Share technical expertise with coworkers and end users.

Benefits

• Profit-sharing bonus program offering the opportunity to earn additional compensation.
• Health insurance, including high-deductible plan options with a health savings account and annual company-paid contributions.
• Dental insurance.
• Vision insurance.
• Paid vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan with employer match.
• Monthly transportation subsidy.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree