Service Desk Technician

CDO Technologies • San Antonio, TX

5d

About The Position

The Service Desk Technician provides telephone and computer support to a large community user base. The role logs and prioritizes calls, tracks technicians, and provides Service-Level Agreement (SLA) compliancy reports as required. Customer service and communication skills are necessary. The position requires knowledge of PC operating systems, primarily Windows 10, as well as networking and email standards.

The position entails shift work Monday through Friday, 8 AM to 5 PM CT, with some holidays and no weekends.

Requirements

• Knowledge of PC operating systems, primarily Windows 10, networking, and email standards.
• High school diploma or GED.
• Active Security+ certification (DoD 8570.01 IAT Level 2 certification).
• Strong customer service work ethic.
• Good communication skills.
• Active Secret Security Clearance.

Responsibilities

• Provide telephone and computer support to a large community user base.
• Log and prioritize calls.
• Track technicians.
• Provide Service-Level Agreement (SLA) compliancy reports as required.

Benefits

• Two medical plan options and a LiveHealth program for online doctor visits anytime day or night.
• Dental insurance.
• Vision insurance.
• Flexible Spending Account for medical or childcare.
• 401(k) plan available starting with the first paycheck.
• Company-paid short- and long-term disability insurance and life insurance for full-time employees.
• Tuition reimbursement.
• Professional development.
• Certification reimbursements.
• Paid holidays, vacation, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED