Co-op Service Desk Technician - Fall 2026 (September - December) - London, Ontario (IN OFFICE)

Info-Tech Research Group•London, ON

6d•Onsite

About The Position

Info-Tech Research Group is seeking a Service Desk Technician Co-Op for the Fall 2026 term (September – December). This is an in-person role where the co-op student will be responsible for various IT support tasks, including hardware testing and repair, computer imaging and configuration, warranty claims, shipping and receiving, user onboarding, asset management, and providing general support to the Service Desk team. Applicants must be currently enrolled in a post-secondary program and eligible to participate in a co-op placement.

Requirements

Currently enrolled in a College Diploma/University Degree program in a related field such as Computer Systems (not development and/or testing).
Eligible to participate in a co-op program.
Fluent in spoken and written English.
Strong written and verbal communication skills.
Strong documentation skills with a desire to understand and follow process.
Ability to recognize and prioritize critical incidents in a fast-paced environment.
Working knowledge of Microsoft 365 administration, Active Directory, Azure AD.
Application support experience with Microsoft Productivity Suite.
Excellent problem-solving skills.
Experience with Windows 10/11 and macOS.
Mobile device support – Android and iOS.
General understanding of network devices, including routers, switches, and access points.

Nice To Haves

Customer service experience preferred.
Demonstrated interest in technology and hands-on technical and independent work.

Responsibilities

Inspect, test, and repair computer hardware and peripherals.
Prepare, image, and configure computers for deployment.
Prepare and submit warranty claims with vendors and manufacturers.
Manage incoming and outgoing shipments of IT assets.
Assist new hires with their first-time computer setup.
Track and maintain accurate inventory of all IT equipment.
Coordinate the retrieval and processing of IT equipment from departing employees.
Conduct regular inventory checks to verify accuracy and identify discrepancies.
Perform daily inspections of AV systems to ensure operational readiness.
Maintain detailed records of imaging, repairs, shipments, and asset changes.
Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests.