Co-op Service Desk Technician - Fall 2026 (September - December) - Toronto, Ontario (IN OFFICE)

Info-Tech Research Group•Toronto, ON

6d•Onsite

About The Position

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. We are looking for a strong Service Desk Technician Co-Op to join our team in person for the Fall 2026 term (September – December). Applicants must be currently enrolled in a post-secondary program and eligible to participate in a co-op placement.

Requirements

Currently enrolled in a College Diploma/University Degree program in a related field such as Computer Systems (not development and/or testing) and eligible to participate in a co-op program
Fluent in spoken and written English
Strong written and verbal communication skills
Strong documentation skills with desire to understand and follow process
Ability to recognize and prioritize critical incidents in a fast-paced environment
Working knowledge of Microsoft 365 administration, Active Directory, Azure AD
Application support experience with Microsoft Productivity Suite
Excellent problem-solving skills
Experience with Windows 10/11 and macOS
Mobile device support – Android and iOS
General understanding of network devices, including routers, switches, and access points

Nice To Haves

Customer service experience preferred.
Demonstrated interest in technology and hands-on technical and independent work

Responsibilities

Inspect, test, and repair computer hardware and peripherals received from users or vendors.
Prepare, image, and configure computers for deployment to new or existing users, ensuring systems are up to date and standardized according to company guidelines.
Prepare and submit warranty claims with vendors and manufacturers as required.
Manage incoming and outgoing shipments of IT assets, ensuring accurate records and tracking.
Take calls and assist new hires with their first-time setup, including logging in, ensuring drivers are updated, and confirming they can access their computer properly.
Track and maintain accurate inventory of all IT equipment, including laptops, monitors, and peripherals.
Work with HR to ensure the timely retrieval and processing of IT equipment from departing employees.
Conduct regular inventory checks to verify accuracy and identify discrepancies.
Perform daily inspections of AV systems (Polycom, TVs, and display hardware) to ensure operational readiness.
Maintain detailed records of imaging, repairs, shipments, and asset changes.
Provide assistance to the Service Desk team in resolving technical support tickets and end-user requests when needed.