Service Desk Specialist (Help Desk Specialist)

State of Nebraska • Lincoln, NE

4d • Onsite

About The Position

Are you a technically savvy problem solver who enjoys helping others and figuring out how systems work? Join the Nebraska Department of Education as a Service Desk Specialist. This position serves on a small team that acts as a liaison between system developers, data experts, and the schools who use Nebraska's educational data systems every day. In this role, you'll provide customer service and technical support to school and district staff, helping them navigate reporting requirements, troubleshoot issues, and identify solutions related to student, staff, and financial data collections. We're looking for someone who is curious, resourceful, analytical, detail oriented, and committed to excellent customer service and data quality. This role is a natural fit for Data Stewards, Student Information System specialists, state reporting coordinators, and other education data professionals who enjoy solving problems, building relationships, and turning challenges into solutions. If you're ready to use your expertise to support schools across Nebraska and make a statewide impact, apply today. The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions. Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE.

Requirements

• High school diploma or equivalent and one year of experience related to the essential functions of the position.
• Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

Nice To Haves

• Associate degree or postsecondary coursework in Business Administration, Education, or related fields and at least two years of experience working within a PreK-12 school, Educational Service Unit, or other education-related environment including experience supporting education data.
• Proficiency with Microsoft Office, Google Workspace, and experience working within a service desk/ticket system.

Responsibilities

• Receives and documents user requests for assistance with data questions and submissions.
• Uses ticket tracking system to input, document, and complete work requests.
• Contacts school districts and educational entities to discuss their data, potential corrective actions, and follow up.
• Reviews and updates guidance documents related to application functionality.
• Supports training regarding the service desk, and assists with development and delivery of training.
• Maintains regular & reliable attendance, travels independently, and works in a variety of settings.

Benefits

• Competitive benefits, paid time off, and retirement
• 79% employer-paid health insurance, dental, vision, long and short-term disability, flex spending and health savings accounts, employee discount program, and more!
• Generous vacation and sick leave earnings each year (starting at 12 days each!), plus a variety of other leave types
• 156% state-matched retirement (yes, that’s $1.56 for every dollar!) with a guaranteed 5% return
• Thirteen paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED