Help Desk Specialist

S2Technologies • Washington, DC

1d

About The Position

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detail‑oriented IT professional with strong customer service skills and experience supporting secure DoD environments.

Requirements

• Minimum 3-5 years' experience in IT help desk or system administration roles supporting defense or federal environments.
• Hands‑on experience with configuration management, client systems support, and role‑based access control.
• Strong understanding of DoD cybersecurity standards, including the Risk Management Framework (RMF) and DISA security requirements.
• Ability to maintain secure systems and communications in accordance with DoD security policies and best practices.
• Proficiency with SharePoint administration, web content updates, and common collaboration tools.
• Experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure‑network technologies.
• Top Secret (TS) with SCI eligibility
• DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Nice To Haves

• Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Responsibilities

• Serve as the primary point of contact for end-user IT support, resolving daily help desk requests.
• Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis.
• Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates.
• Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies.
• Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access.
• Update and maintain SharePoint sites and web based tools.
• Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting.
• Manage IT asset inventories, including equipment tracking, transfers, and turnins.
• Support records management and routine administrative tasks that keep workflows organized and compliant.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level