Help Desk Specialist
Barbaricum•Leavenworth, KS
•Onsite
About The Position
Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified IT environments, troubleshooting technical issues, assisting users, and ensuring system functionality in alignment with DoD cybersecurity protocols. This role requires at least three (3) years of experience in IT support, particularly in government or DoD environments, with an emphasis on incident resolution, system administration, and user support.
Requirements
- Active DoD Top Secret/SCI clearance required.
- 1-4 years' experience.
- Experience providing technical support in a DoD or government setting.
- Familiarity with Windows and Linux operating systems.
- Strong communication and problem-solving skills.
Responsibilities
- Respond to help desk tickets and provide technical support to users.
- Troubleshoot hardware, software, and network issues in classified environments.
- Escalate complex problems to higher-level IT staff as necessary.
- Document technical issues and solutions for future reference.
- Assist with user onboarding and training for IT systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
