Help Desk Specialist

Ambank Company • Sioux Center, IA

5d

About The Position

AmBank has been committed to providing high-quality products and exceptional customer service for over 50 years, aiming to equip customers with the tools to manage their financial health. As a family-owned and oriented company, AmBank encourages flexibility for a healthy work-life balance and fosters a professional yet fun culture. The company is invested in its communities and takes pride in supporting them through various volunteer efforts.

The Help Desk Specialist will be the first point of contact for employees seeking technical support, resolving technology issues through remote tools, phone, or in person. This role involves assisting with Microsoft 365, business applications, and daily troubleshooting, acting as a go-to resource with a helpful and positive attitude. The specialist will collaborate with teammates and other departments to escalate and resolve issues efficiently, ensuring a smooth employee experience. The ideal candidate is passionate about using technology to serve others.

Requirements

• Experience with common office and productivity applications
• Computer and technical skills with an interest in problem solving
• Troubleshoot software and computer issues
• Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
• Ability to multitask
• Learn and support in-house software
• Communicate effectively in both verbal and written forms

Responsibilities

• Assist employees with PC hardware, software, and printer issues in a clear and friendly manner
• Triage and respond to support tickets, ensuring effective communication and timely resolution
• Collaborate with team members to share knowledge and solve more complex issues
• Support a Windows-based environment using Microsoft Active Directory and Intune
• Troubleshoot with software vendors and follow through until issues are resolved
• Explain technical information in a way that’s easy for non-technical staff to understand
• Uphold a customer-first mindset with a desire to support and empower others
• Take initiative, follow through, and maintain a high level of professionalism
• Perform other duties as assigned by the supervisor or IT leadership

Benefits

• Healthcare (medical, vision, dental)
• Competitive Compensation
• Community Involvement Incentives
• Flexible work hours
• Paid Vacation & Sick leave
• Paid Holidays
• 401(k) with matching contribution
• Team Building Activities
• Apparel Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level