Help Desk Specialist
JCS Solutions LLC•Fort Belvoir, VA
•Onsite
About The Position
JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment.
Requirements
- 2 years of experience in help desk or technical support
- CompTIA A+ certification
- Experience with Windows desktop applications
- Knowledge of e-mail systems and directories
- PC and printer troubleshooting skills
- Strong customer service and communication skills
Nice To Haves
- Prior experience supporting DoD or DISA end users
- Active Secret clearance required; Top Secret clearance strongly preferred
- Ability to work on-site at Fort Belvoir, VA
- CompTIA A+ certification
- Experience with DoD help desk ticketing systems
- Familiarity with military network environments and protocols
Responsibilities
- Provide phone and in-person support to users
- Support users with e-mail, directories, and standard Windows desktop applications
- Troubleshoot applications developed under the contract
- Serve as initial point of contact for hardware/software issues
- Troubleshoot PC and printer problems
Benefits
- Health, dental, and vision insurance
- Life insurance
- Short- and long-term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
