Service Desk Analyst
About The Position
The Service Desk Analyst provides primarily phone-based technical support to Yale users. The role troubleshoots hardware, software, network, and application issues and requires prior phone support or technical help desk experience. The position is based in New Haven, Connecticut, with onsite training and hybrid potential; the posting identifies it as hybrid. The schedule is Monday through Friday on first shift, for 37.5 hours per week. This is a three-month contract, stated to run through February 12, 2027. The listed pay range is $20.00–$25.00 per hour. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Eligibility and availability depend on job classification, length of employment, elections, and applicable plan or program terms.
Requirements
- 1–3+ years of Help Desk or Service Desk experience.
- Windows support experience, with exposure to Mac and/or Linux.
- Tier 1/Tier 2 troubleshooting experience.
- Experience with a ticketing system.
- Strong customer service, communication, and documentation skills.
- Prior phone support or technical help desk support experience.
Responsibilities
- Provide primarily phone-based technical support to Yale users.
- Troubleshoot hardware, software, network, and application issues.
- Document support work.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
