Service Desk Analyst
About The Position
The Service Desk Analyst provides IT support in a manufacturing environment. The role triages user issues and requests, responds to help desk tickets, phone calls, email, and walk-up requests, and manages tickets in the Help Desk system. The analyst identifies, researches, and resolves IT problems; troubleshoots and maintains computer systems connected to production equipment; and configures and deploys user hardware. The position supports and complies with company Quality System, ISO, and medical device requirements; follows work instructions and standard work; participates in required company meetings and the Operational Excellence Program; and maintains an organized work area using 5S. Other duties may be assigned. This is a contract position based onsite in Brooklyn Park, Minnesota.
Requirements
- Associate degree in an IT-related field or relevant work experience.
- Experience supporting a technical environment in a help desk capacity.
- Awareness of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Clear and effective verbal and written communication skills.
- Attention to detail.
- Organizational skills.
- Ability to work in a fast-paced team environment.
- Ability to prioritize and multitask.
- Ability to lift 50 lbs.
- Ability to work in a manufacturing environment.
- Skills listed include desktop support, Windows 10, troubleshooting, Active Directory, Windows, customer service, and technical support.
Nice To Haves
- Bachelor's degree in Computer Science or a related IS field.
- Experience with ERP, CRM, and other business systems.
- Continuing education, including participation in local chapters, associations, and/or organizations.
Responsibilities
- Triage user issues and requests.
- Respond to help desk tickets, telephone calls, email, and walk-up requests for support.
- Manage tickets in the Help Desk ticketing system.
- Identify, research, and resolve IT problems.
- Troubleshoot and maintain computer systems connected to production equipment.
- Configure and deploy user hardware.
- Support and comply with company Quality System, ISO, and medical device requirements.
- Read, understand, and follow work instructions and standard work.
- Participate in required company meetings.
- Maintain an organized work area using 5S.
- Participate in the Operational Excellence Program.
- Complete other work duties as assigned.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Critical Illness, Accident, and Hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life insurance and AD&D coverage for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Education Level
Associate degree
