Service Desk Analyst
About The Position
Capgemini is hiring a Service Desk Analyst, described in the posting as a Junior Desktop Analyst. The role is a hybrid position based in Columbia, South Carolina. The ideal candidate has 1–2 years of applicable experience and provides remote technical support to customers. The posting lists experience in technical call centers, IT help desks, POS systems, ticketing systems, remote access software, and basic network troubleshooting among the qualifications. Capgemini describes itself as a global business and technology transformation partner with 340,000 team members in more than 50 countries. It emphasizes a collaborative workplace and supporting a more sustainable and inclusive world. The position’s base compensation range is $40,580–$65,000. Eligible regular, full-time employees may receive benefits according to local policy and eligibility. The posting also states that Capgemini is an Equal Opportunity Employer and will consider reasonable accommodations during recruitment and employment.
Requirements
- At least 1–2 years of applicable experience is identified as ideal.
- Two years of work experience supporting customers remotely in a technical environment.
- Two years of work experience in a technical call center, IT help desk, or equivalent technical support role.
- Basic network troubleshooting skills.
- Experience working with Point of Sale (POS) systems.
- Experience with ticketing systems.
- Experience with remote access software.
- High school diploma or GED.
Benefits
- Paid time off, including vacation (12–25 days depending on employee grade), company-paid holidays, personal days, and sick leave, based on policy.
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada), subject to local policy and eligibility.
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada, subject to local policy and eligibility.
- Life and disability insurance.
- Employee assistance programs.
- The role may be eligible for variable incentives, bonuses, or commissions, depending on the position and applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
