Service Desk Analyst

Platinum Dermatology Partners LLC•Anaheim, CA

7d•$29 - $40•Onsite

About The Position

The Service Desk Analyst serves as the first point of contact for technical support needs across the organization. The role helps clinicians and staff maintain seamless access to the technology and systems needed to deliver patient care. Support is provided through phone, email, the ticketing system, or in person, with more complex issues escalated to senior team members. The position also contributes to user education, documentation, and improvements to IT support.

Requirements

High school diploma or GED.
At least 2–3 years of technical support or help desk experience; healthcare experience is ideal.
Strong working knowledge of Windows OS, Microsoft Office 365, and basic networking, including TCP/IP, DNS, and DHCP.
Proficiency with Active Directory, VPN technologies, remote support tools, and endpoint security.
Understanding of HIPAA compliance and handling protected health information (PHI).
Excellent customer service and communication skills, with a patient, professional, and empathetic approach.
Ability to prioritize tasks and manage time effectively in a busy environment.
Strong problem-solving abilities and attention to detail.
Ability to perform quality work within deadlines, interact professionally, contribute effectively as a team member, and work independently while coordinating with others.
Manual dexterity to operate office machines; ability to stoop and bend to handle files and supplies, complete errands or deliveries, and lift and move equipment up to 50 lbs.
Ability to handle sharps and chemicals.

Nice To Haves

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
Experience supporting EHR systems such as NextGen is highly desirable.

Responsibilities

Respond promptly and professionally to IT support requests by phone, email, ticketing system, or in person.
Troubleshoot and resolve issues involving hardware, software, network connectivity, printers, and specialized medical devices.
Support healthcare applications and Electronic Health Record (EHR) systems, escalating complex issues to senior team members.
Manage user accounts, including password resets and access rights in Active Directory, email systems, and clinical applications.
Deploy, configure, and maintain computers, mobile devices, and peripherals in compliance with HIPAA and organizational security policies.
Document support activities, solutions, and follow-ups in the IT ticketing system.
Collaborate with IT colleagues to identify trends and contribute to long-term improvements.
Educate users on security best practices, application use, and self-help troubleshooting.
Participate in after-hours or on-call support rotations as required.