Service Desk Analyst

Brown Medicine

9d • $20 - $33 • Onsite

About The Position

Under the general supervision of the Lead Help Desk Analyst, the Service Desk Analyst assists with resolving systems and applications problems reported by customers. The role helps ensure a high-value, widely accessible, comprehensive, integrated information network that meets customer needs. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Requirements

• High school diploma or equivalent, with knowledge of computer operations or networks.
• Two years of experience in computer operations, PC Help Desk support, or network administration.

Responsibilities

• Serve as the single point of contact for reporting and logging systems and applications problems, including technical descriptive information.
• Provide first-level applications problem resolution using troubleshooting techniques and, when necessary, assign problems to a network technician for a site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils, and other committees as required.
• Maintain quality assurance, safety, environmental, and infection control in accordance with established hospital and departmental policies.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED