Service Desk Analyst
About The Position
The Service Desk Analyst provides first-level phone support for end-user issues through phone, email, and chat, using the ServiceNow ticketing system. For the first several months, the role will focus largely on resolving password reset tickets to help reduce resolution times and improve first-call resolution. The analyst will also support tickets related to an O365 migration and common requests involving access, Microsoft issues, break/fix, and SAP. This is an entry-level opportunity to gain service desk experience with a global company. Candidates with enterprise service desk analyst experience may also be considered. The position is a contract role based onsite in Evansville, Indiana.
Requirements
- Customer service acumen.
- Help desk or service desk support and troubleshooting skills.
- Customer service skills.
- Phone support experience or capability.
- Knowledge of Windows 10 or Windows 11.
- Knowledge of Active Directory.
Nice To Haves
- Experience as a service desk analyst in an enterprise environment.
- Experience with O365 and Active Directory.
Responsibilities
- Provide first-level support for end-user issues by phone, email, and chat.
- Resolve password reset tickets, particularly during the first several months in the role.
- Support tickets related to the O365 migration.
- Handle access requests and Microsoft, break/fix, and SAP issues.
- Use the ServiceNow ticketing system to manage support tickets.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
